Service Level Agreement (SLA)

At Humantelligence, we are committed to providing you with the best possible support and service. Our Service Level Agreement (SLA) outlines our commitments and expectations, ensuring a seamless and responsive experience for our valued users.

Response Times

Our goal is to acknowledge and respond to your support inquiries within the following timeframes:

• Acknowledgement Time: We aim to acknowledge receipt of your support request within 1 hour.

• Response Time: Our dedicated support team will provide an initial response with a solution, an update, or an estimated resolution time within 1 business days.

Please note that the above response times are indicative of our standard practices. While we strive to adhere to these commitments, response times may vary based on the complexity of the issue and the volume of support requests. For critical or urgent matters, we will prioritize swift resolution.

Service Availability

We strive to maintain high availability for our services. In the rare event of planned maintenance or unexpected downtime, we will notify users in advance, whenever possible. Our team is dedicated to minimizing any disruptions and ensuring a reliable service experience.

Your Feedback Matters

Your feedback is invaluable to us. If you have suggestions, encounter issues, or believe we can enhance our service further, please let us know. We are continuously working to improve our platform based on user input.

Thank you for choosing Humantelligence. We are committed to providing the support and service you deserve. If you have any questions or require further clarification on our SLA, please don't hesitate to contact us at [e-mail]. Your satisfaction is our priority.